FAQ & Shipping

Yes. Joysilicraft serves customers worldwide. Available shipping methods, delivery times and costs depend on the destination, parcel size and order value.

Delivery time varies by destination and shipping method. Estimated delivery information is shown during checkout or provided by our team for larger and custom orders.

Once your order has shipped, tracking information will be sent to the email address used for your order when tracking is available.

Import duties, taxes and customs fees may apply depending on your destination and local regulations. Unless otherwise stated, these charges are the responsibility of the recipient.

Please contact us as soon as possible after placing your order. If your order has not entered processing or shipment, we will do our best to help. Changes cannot be guaranteed once fulfillment has started.

Available payment methods are displayed at checkout and may vary by country or region.

Yes. We welcome bulk and wholesale orders. Contact us with the product links, quantities and destination so our team can review pricing and shipping options.

Many of our molds are made with food-grade silicone and are suitable for appropriate food applications. Please check the individual product page for recommended uses and temperature guidance before use.

Depending on the product, our molds can be used for candle making, soap making, baking, chocolate, resin, plaster, sensory projects and decorative crafts. Always follow the recommended use listed on the product page.

Wash gently with mild soap and warm water, rinse thoroughly and allow the mold to dry completely. Avoid sharp tools, abrasive cleaners and unnecessary stretching.

Store molds clean, dry and in their natural shape. Keep them away from direct sunlight, excessive heat, sharp objects and heavy items that may deform the mold.

Yes. We provide custom and OEM mold development for creators, brands and businesses. You can send us a sketch, reference photo, 3D file, sample or product idea for review.

Please provide reference images or files, approximate dimensions, intended use, expected quantity and any special production requirements. More complete information helps us evaluate your project faster.

MOQ depends on the design, mold structure and production requirements. Small prototype projects may be possible, while production orders may have different quantity requirements.

Yes. Depending on the project, we can review physical samples, sketches, photographs and common 3D reference files. Contact us before shipping any physical sample.

Please contact us promptly with your order number and clear photos or videos showing the issue. Our team will review the situation and provide the appropriate next step.

Custom-made products are generally produced specifically for your approved project and may not be eligible for standard returns unless there is a verified manufacturing defect or order error.